Job Description Summary

The Assistant Food & Beverage Manager assists in coordinating the food service activities of hotel, restaurant, or similar establishment by performing the following duties personally or through subordinate supervisors. Assists in overseeing the daily operations of each hotel outlets in the absence of the Food & Beverage Manager

Job Description

Oversees daily operations of each hotel outlet in the absence of the Food & Beverage Manager.Ensures prompt and efficient service of all meals, functions and beverage to the required standards.Responsible for ensuring that Front of the House and Back of House employees are trained and follow Sonesta's Service Standards.Ensures cleanliness and readiness of restaurantsEnsures that waiters are always correctly dressed in accordance with Sonesta Appearance GuidelinesEnsures all Local and Federal alcohol and tobacco laws are adhered to in Beverage Outlets.Ensures compliance with all health and sanitation laws and uphold cleanliness standards.Hire and train all beverage associates.Coach and council associates as needed.Ensure superior guest satisfaction.

Supervisory Responsibilities                                               

Directly supervises Cocktail Servers, Bar Backs, Host/Hostess, Restaurant Servers and Bartenders in the Beverage Outlets.Carries out management responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.You will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsBuild solid relationship with your ColleaguesTreat colleagues with respect and dignityBalances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

You will consistently deliver our GUEST model:

Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone

Certifications

Valid ServSafe Manager + Valid Louisiana Responsible Vendors License

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.Track record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skillsAppropriate professional appearance and demeanorMust be available to work nights, week-ends, holidays as neededMicrosoft Office (Excel, Word, Outlook)MICROS - Food & Beverage POS System a plus                              Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.Louisiana Responsible Vendor's Permit required

Education and/or Experience                                              

      

Higher education in business or related field is an asset. Previous hotel , restaurant and bar experience is a must. Knowledge of basic bartending skills is an asset.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.