Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.
Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.
Job OverviewThe Assistant Food & Beverage Manager assists in the management of daily restaurant operations, Room Service, Bar, and catering in order to achieve customer satisfaction and quality service. Manages menu updates, promotions, guest service, accurate ordering. Implements beverage and liquor control procedures and ensures liquor law compliance. Aligns of company policies and brand standards. Responsible for quality service, achieving financial and service goals, and managing within approved budgets.
Responsibilities Assist in overall supervision of the department as outlined in manager's job description.Complete environmental checklist for dining room.Spot check liquor pars. Order daily supplies.Hold pre-meal meetings.Follow up on established training steps.Handle guest comments and complaints and ensure guest satisfaction.Stay on the floor during peak hours.Communicate with guests and receive feedback.Observe, teach and correct staff's service.Monitor each guest experience.Examine food preparation and beverage presentation.Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.Participate in recruitment, management and discipline of associates as needed.Prepare maintenance request and follow-up.Monitor food and liquor requisitions and food waste.Check bar controls, shot glass use, red lining, and bottles totally empty daily.Must be familiar with and adhere to all liquor liability laws.Must know emergency procedures and work to prevent accidents. QualificationsEducation/Formal Training
More than two years of post high school education.
Experience
One to two years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Excellent comprehension for assisting with guest and associate matters. Vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.Must have knowledge of chemicals/agents for training purposes.Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.No kneeling required.Mobility -95% of shift covering all areas of outlets supervising.Continuous standing to assist at hostess station -minimal stationary standing.Climbing stairs -varies by location.No driving required.Environment
Inside 95% of shift. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.
BenefitsMedical, Dental, 401K
PTO
Sick Time
401K
Marriott Discount
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