About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Do you have a passion for hospitality and curating an exceptional service experience for guests? Do you consider yourself an enthusiastic, caring and highly motivated leader? Then come join our Four Seasons Family!

We are looking for a Resort Assistant Manager/Front Office Assistant Manager! You would a part of an exciting team responsible for creating memorable experiences for our guests and our team members.

About the role:

The Resort Assistant Manager (RAM) is an essential member of the Front Office Team and the entire Resort. You must love leading a team and creating unique experiences and memories for our guests. As the RAM, you will oversee the Front Office operations and supervise the entire staff when the senior managers are unavailable. You will work under the direction of the Front Office Manager. You will work closely with the staff from all departments to assure that standards are being met. In addition, you will direct staff at the Front Desk and Front Drive and perform their duties on own. You will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

Manages the Guest Relations and Guest Service Agents. Interviews, trains and provides real time feedback. Conducts Performance evaluations and disciplines staff when needed. Create and monitor schedules of staff and assist in processing payroll.  Assist in inventory and ordering of all Front Office Supplies.

Assist Residence Manager with Residential requests to ensure satisfaction.

Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures and discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups. Welcome and escort VIP guests.

Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements.

Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, on the phone, via email and Chat Messenger.  

Checks guests in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests.

Works harmoniously and professionally with employees, co-workers and upper management.

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest and internal calls in the absence of a Communications Operator.

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

What you will bring:

2+ years of previous Rooms Division supervisory or management experience required.

Experience in a luxury resort highly preferred.

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts. 

Strong communication and interpersonal skills.

Creates motivating work environment.

Ability to multi-task in a high volume and demanding environment.

Strong problem solving skills, ability to handle difficult situations and guests.

Valid Driver’s License required and clean driving record.

Valid Responsible Beverage Service  ​(RBS) certification.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

Salary Range: $75,000- $78,600

Competitive Salary & Benefits

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay after 1 year of employment

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

401k Retirement Plans

Schedule & Hours:

Full Time availability

Flexible for early morning, mid-day, evening, and overnight shifts

Must be available to work weekends and holidays

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf