Assistant Front Office Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

DescriptionAssisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards and also responsible for up selling rooms to maximize the room revenue.

Key Responsibilities\nDirect front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs. \nSelect, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.\nMaximize hotel revenue by controlling room inventory, group blocking, packages, up selling.\nMaintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.\nGreet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.\nCoordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.\nAssist in the preparation of the annual budget and manning guide and manage within \nbudgetary guidelines. \nKeep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.\n