With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
\n \n Job Description
The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.
Daily responsibilities:
\n\nAssist General Manager with implementation of Board policy and directives within the scope of the management agreement.\nWorks with the board on strategic initiatives, policy governance and association projects.\nWalk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.\nIssues violation letters to homeowners and follow-up to ensure corrected.\nMeet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.\nResearch and respond to inquiries in-person, by phone, and email.\nData enter and update information in the database; record and track documents and information.\nAssist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.\nSubmit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.\nAssist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.\nAssist in preparing board packages. Coordinate and schedule monthly and annual board meetings.\nCreate and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.\nAssist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.\nAssist with other projects as assigned.\n\n Requirements\n2+ years of community association experience.\nKnowledge of the Association Board of Directors, the General Manager, and how those rolesinterface with the requests of homeowners.\nCMCA, AMS, or PCAM preferred.\nCustomer service driven and team oriented with a consultative approach when assisting others.\nConfident in experience and collaborative approach with others.\nFinancial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.\nEffective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.\nExcellent communication skills (written and oral) and conflict resolution techniques.\n\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.