Job Description

Pay: $150000 per year - $150000 per year

At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Essential Duties & Responsibilities

Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail DepartmentsAssists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effortCommunicates job expectations; planning, monitoring, appraising, and reviewing job contributionsEnsures Departments adequately enforce all policies and proceduresAssists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing changeMeets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actionsMaintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulationsUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsEnsures Departments train all new employees and retrain current employeesEnsures all guest requests are handled in a professional manner, by reviewing with Directors weeklyAttend weekly directors' meeting and communicate necessary information as neededReviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly

Basic Qualifications & Skills

Associates degree in Hospitality, Business, related field; or equivalent combination of education and experienceMinimum 5 years leadership in hospitality at department/division director levelMinimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected marginsLeadership experience in 2 or more relevant functions/departments across the businessDemonstrated proficiency in Microsoft Office suiteSuccessful completion of criminal background check and drug screenMust be open to relocation to multiple Great Wolf Lodge locations

Desired Qualifications & Traits

Strong Financial AcumenSignificant customer service experienceStrong problem solving and organizational skillsAttention to detail and ability to exceed quality standardsEnthusiastic and positive energyMulti-tasking abilityAssociates degree in Hospitality, Business, related field; or equivalent combination of education and experience

Physical Requirements

Able to lift up to 20 lbs.Able to bend, stretch, and twistAble to stand or sit for long periods of time