About Mainsail/Hotel Story/Brand Story
Just one year after incorporating, Mainsail Development Group opened its first lodging complex in 1999. The Mainsail Suites Hotel & Conference Center was developed under a master lease and served as a $50 million corporate training facility for PricewaterhouseCoopers. In 2009 Mainsail Beach Inn opened with 12 luxury condo units on Anna Maria Island. This beachfront property is
ideally located in the center of Anna Maria Island just steps from the beach. Today, Mainsail Vacation Rentals draws from this hospitality legacy, blending the best vacation rentals on Anna Maria Island with resort amenities and outstanding service.
Overview of the role
The Assistant General Manager is a unique position responsible for assisting with the day-today operations of Mainsail Vacation Rentals. They will be responsible for Concierge Services, Front Desk, Room Inspections, as well as Property Maintenance and upkeep.
What you have
• Experience in vacation rental systems, or hospitality related maintenance field
• Excellent communication skills, in written and verbal formats
• Strong customer service skills
• Local Area Knowledge
• Technology skills. The ability to use tablets, iPads, and computers
• Eagerness to work on a team and achieve goals and complete projects together
• Basic knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.
• Ability to work long hours if needed
• A strong sense of ownership in everything that you do
• Reliable transportation and clean driving record
• High school diploma, equivalent, or higher
What you’ll do
• Handle and complete guest requests in a timely fashion
• Do periodic property tours and exterior perimeter for debris and trash removal, lighting examination, and landscaping checkup
• Report emergencies and safety hazard immediately and assist with safety concerns
• Assist with concierge services and creating memorable guest experiences
• Assist with coordination of vendors including but not limited to repairs, scheduled maintenance, and housekeeping services.
• Daily use of Property Management systems including Escapia, PointCentral and Breezeway
• Keep property grounds clean and well maintained
• Keep interior property clean and well maintained
• Communication with guests and property owners • Actively engage and promote safety and safe work practices, interdepartmentally and hotel wide
• Communicate daily activities and work orders to other shifts using approved communication methods and standards
• Conduct daily inspections for all arriving guests • Maintain Open communication with Mainsail Reservations Department
• Assist guests with recreational activities including but not limited to beach chair setup, paddle boards, bike rentals, and kayak rentals
• Interact with hotel guests to resolve maintenance issues in a professional and courteous matter that is align with Mainsail standards
• Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering
• Motivate, coach, counsel and discipline all personnel according to progressive discipline guidelines
• Comply with Mainsail Lodging and Development’s standards and regulations to encourage safe and efficient hotel operations
• Direct Reports will include but not limited to: Maintenance Technicians, Outsourced Housekeeping Company
• Other necessary duties as assigned by reasonably assigned
Physical Demand
• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs.
• Ability to communicate clearly
• Ability to work long hours as needed Mental Demands
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits • All above listed benefits except for Medical Insurance and Holiday Pay
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.