When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
ResponsibilitiesRole Profile
As an Assistant General Manager at aparto, you play a pivotal role in ensuring the success of our student communities. You'll work closely with the General Manager to oversee daily operations, ensuring smooth running of the property. You will lead a diverse team consisting of Sales and Service Assistant, Maintenance and Housekeeping. The role carries a high level of personal responsibility, including ensuring the property is health and safety compliant, overseeing budgets, managing positive relationships with stakeholders such as parents and universities, promoting aparto as the preferred student housing choice.
As an Assistant General Manager, you'll be the right-hand person to the General Manager, playing a vital role in creating a thriving community.Build positive relationships with residents, parents, and visitors, ensuring exceptional service and resolving concerns promptly.
Organise events, activities, and partnerships to create a welcoming and inclusive environment, fostering a sense of belonging.
Assist residents with navigating student life, providing guidance and addressing their needs effectively.
Track operational costs, optimise resource allocation, and contribute to achieving financial targets.
Completes the daily transactions and tasks related to the financial operation of the property by collecting and posting rent, fees, and other payments, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, teamwork mindset.
Lead your team by providing ongoing training, coaching, and feedback, fostering a collaborative and positive work environment.
Assign tasks effectively, empowering your team to take ownership and contribute to shared goals.
Build a strong team spirit and encourage collaboration within the residence.
Implement marketing strategies to attract new residents and retain existing ones, achieving high occupancy rates.
Implement marketing initiatives to promote the residence and its unique offerings to potential residents.
Showcase apartments effectively, highlighting the benefits of living at aparto and addressing prospective residents' questions.
Efficiently manage the lease signing process, ensuring all documentation is completed accurately and timely.
Maintain a safe and secure environment, adhering to ANUK National Code of Standards and conducting regular safety inspections.
Establish and manage relationships with suppliers and contractors.
Attend relevant industry meetings and stay updated on market trends.
Participate in the on-call rota for emergencies.
QualificationsPerson Specification
Experience of delivering excellent customer serviceA good working understanding of tenancy management and housing legislationA good handle on sales and marketing with a proven track record of resultsAbility to write reports and present performance indicatorsStrong IT skills transferable to in house systems (Starrez, Peninsula etc.)Able to communicate effectively with people at all levelsProblem solving skills with ability to use own initiativeRelevant student accommodation, leisure, hospitality or building management experience preferableExperience of offering pastoral care and spotting the issues that affect studentsKnowledge of the issues surrounding studentsAbility to handle sensitive issuesInfluencing skills and a professional outlook on challenging issuesOutgoing and enthusiasticA desire to learn and to continually developWilling to attend relevant training days/sessionsEager to seek feedback and review ways to do things betterAble to work on own initiative Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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