With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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Job Summary

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The Assistant General Manager (AGM) is a performance driven leader who provides support to the General Manager (GM). This position requires the overall leadership qualities required to preserve, protect, and enhance a luxury high-rise multi-family community, interact with homeowners and residents, vendors, board and committee members, onsite staff, and corporate office.

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The AGM will work collaboratively with the GM on homeowner and resident services, facility management, project oversight, committees, initiative-taking and clear communications, and staff support. This job includes other duties as assigned.

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Job Duties and Responsibilities

\n\nWhile the details below provide an extensive list of job duties and responsibilities, it is expected that the individual in this position is direct and flexible in performing, assisting, and/or supervising any necessary task that is required.\nMay coordinate maintenance programs relating to the interior and exterior conditions and appearance of the property.\nResponsible for prompt and positive response to request from homeowners and residents and to constantly assess homeowner and resident needs to assure timely resolution of problems.\nMay be engaged in the day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreements.\nMay participate in the development and administration of the strategic property plan and budget for the property.\nMay assist in the collection, analysis, and reporting of data required to provide accurate and current assessments of property management objectives.\nMay provide training and resources for employees to conduct their duties with reasonable ease.\nMay coordinate timely and accurate ADP payroll processing each pay period.\n\n Requirements\n\n

Knowledge and Skills

\n\nProfessional verbal and written communication skills are required.\nProficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, Power Point)\nProficiency with Zoom, Teams, and/or other remote meeting platforms.\nProficiency with community website (BuildingLink).\nIncrease employee engagement and satisfaction through a hands-on collaborative leadership.\nResponsiveness to GM, board, residents, on-site staff members and Somerset office. \nConfidentiality and discretion in the performance of all duties and responsibilities.\nBasic knowledge of accounting, financial statements, and managerial reports. \nDetail orientation with a sense of urgency and ability to prioritize tasks.\n\n

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Education and Experience

\n\nHigh School Diploma required.\nAssociate or bachelor’s degree preferred.\n1-3 years of Community Association experience preferred.\nPrior supervisory experience preferred.\n\n

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Working Conditions

\n\nTypical office environment. Frequent standing, walking, talking. \nBoth inside and outside activities.\nAbility and willingness to work weekend hours.\nAbility and willingness to attend early morning and evening meetings.\nAbility and willingness to attend evening and weekend community events.\nWillingness to complete training and/or educational courses.\n\n

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Available Benefits

\n\n401(k) \nHealth insurance\nDental insurance\nVision insurance\nLife insurance\nPet insurance\nEmployee assistance program\nFlexible Spending Account & Health Saving Account\nPaid time off\n\n

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Note: The statements herein are intended to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.