Job Overview:

 

The Assistant General Manager is an active supporter of the community vision and philosophies and FirstService Residential’s commitment to client, staff and community. As a result of job performance, will promote client retention, employee retention, and the advancement of the client in terms of its image, visibility, and reputation. The AGM directly supports and reports to the General Manager. 

 

Compensation: $68,640 - $75,000

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Your Responsibilities:

Carry out policies and procedures of the customer and FirstService Residential concerning safety, administrative requirements, standards, practices and work methods. Exhibit professionalism, professional attire and demeanor at all times. Obtains RFP proposals, manages projects and comparison proposals. Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Approval Committee meetings as designated by the General Manager. Performs routine building/community walks for hospitality needs and proactively addresses all maintenance issues. Compliance enforcement and create work orders. Management and oversight of large scale amenity center and facilities. Create resident communication/flyers to be posted in elevators, bulletin boards or other areas. Responds to emergency situations in a timely, calm and efficient manner. Take client calls and manage work order process, vendors, and client issues and follows up on all complaints/issues. Oversee and manage resident requests, work-orders and correspondence on community website(s). Keep track of inventory of office supplies and re-order as necessary. Responsible for money collected from shareholders and residents. May be required to code invoices to appropriate GL categories. Produce requested reports for Board packets in a clean, orderly, and professional fashion. Organize and maintain all homeowner and administrative files & perform annual Corporation file cleanout in accordance with company standardized hard copy and electronic system. Maintain an organized workspace according to company procedures. Keeps voicemail up-to-date, including setting out-of-office email and voicemail greetings, when out of the office. Works collaboratively with General Manager on any special requests, i.e. administrative work, mailings, special projects, etc. Creation of Standard Operating Procedures for community specific programs, systems and processes. Act as backup when the General Manager is on vacation, sick days, or out of office. Consistent and regular attendance required. Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned. Ability to meet deadlines. Hours may vary based on the needs of business. Other duties may be assigned

Skills & Qualifications:

Excellent general math skills Process driven with strong focus on detail-oriented standardization. Certified Community Association Manager preferred. Adaptive communication skills consisting of verbal, written and listening skills. Excellent customer service background/skills and maintain a positive, can-do attitude. Must be able to attend and actively participate in evening meetings as required. Must be knowledgeable and adept with computer programs needed for specific position. Must have minimum typing speed of 30 WPM. Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred. Requires driving; must have a valid driver’s license and state mandated vehicle insurance. Ability to quickly and easily navigate the property/building as required to meet the job functions.

Education & Experience:

High school diploma or equivalency required. College level courses in business or hospitality preferred.  Two (2) to three (3) years of business experience preferred.  Experience in HOA management preferred.  CMCA credential a plus.

Physical Requirements and Working Environment:

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 30 – 50 lbs.  Work in an upright standing or sitting position for long periods of time  Handle, finger, grasp and lift objects and packages; Reach with hands and arms  Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.  

The work environment characteristics are normal office conditions.

Consistent and regular attendance required. Hours over and above normal office hours will occur, including evenings and some weekends. Schedule is subject to change based on business needs.

 

Supervisory Responsibility:

Participate in staff coaching/counseling.   Complete associate assessments with General Manager.  Supervision of staff and/or third-party contractors.  

Tools & Equipment Used:

Valid Driver’s License and State Mandated Vehicle Insurance required. General office equipment.

Travel:

Must have reliable transportation and be able to drive to other work locations. Most Board meetings take place in the evening during the work week.

 

What We Offer:

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

 

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

 

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

 

To learn more about our company and culture, please visit www.fsresidential.com/california

 

Disclaimer

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.