Job Summary

Indy Fresh Market is a new full-service grocery store near the Cook Medical manufacturing facility on 38th and Sheridan.  In partnership with Goodwill of Central and Southern Indiana (GCSI), the store will provide additional jobs and future educational opportunities for residents while also bringing a much-needed food source to the community.

The Grocery Assistant Site Leader works closely with the Site Leader and department leaders to drive operational excellence, customer satisfaction, employee development, and the store’s annual operating goals.  The role requires leadership skills, operational oversight, and fostering a positive and productive store environment.  In partnership with the Site Leader, the ASL will set and enforce best practices across all store functions.  The ASL has direct management and development responsibility for six departmental leaders and the hourly grocery associates who report to them.  This role models the standards for hiring, training, and developing top talent to build a high-performing team.  Additionally, the ASL will act on behalf of the Site Leader in their absence.  Flexibility in scheduling is required as store hours may fluctuate to meet operational needs.

Hours of Operation:  7 a.m. to 9 p.m. Monday through Sunday.

Example Duties and Activities

Operations 

 Collaborates with the Site Leader and departmental leaders in achieving operational standards, financial goals, and best practices for facility appearance, merchandising standards, customer service expectations, regulatory compliance, and store culture.

Assists the Site Leader in implementing Lean Six Sigma strategies to improve processes, increase efficiency, and meet sales and quality targets.  Evaluates operational trends and collaborates on action plans to meet operational objectives.

Monitors and communicates day-to-day store performance, proactively addressing any operational challenges.  Works with leaders to resolve issues and follows up to ensure operational goals are being met.

Ensures customers receive exceptional service, fostering a welcoming environment.  Leads efforts to answer customer inquiries, solves issues, and products are readily available and well-presented.

Manages and maintains safety initiatives, including hazard identification, safety audits, and ensuring compliance with OSHA, food safety laws, and all appropriate regulations.  Ensures the store meets all health and safety standards.

Assists in managing operational inventory by tracking stock levels and ordering supplies, planning purchases, and coordinating with suppliers to ensure product freshness and full shelves.

Works with the Site Leader to establish staffing levels aligned with business needs. Actively participates in recruiting and interviewing candidates for all positions.  Supports the Site Leader in managing labor costs within budgetary constraints.

Holds department leaders and staff accountable for meeting performance expectations. 

Staff Management and Development 

Helps to create and models a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site.  Ensures and supports a cohesive leadership team that exemplifies professionalism and accountability.

Coaches, mentors, and manages the Department Leaders and their teams.  Establishes performance objectives for all leadership staff, conducts regular reviews, and ensures performance standards are met.  Confers with the Site Leader to address performance gaps and support professional growth.  

Ensures all new leaders receive proper training and onboarding on store procedures, processes, and expected standards of performance.  Directs management team in goal planning and implementation.

Conducts the recruitment, training, development, and performance management of the team.  

Supports the Site Leader in planning and executing employee development and succession planning to build a pipeline of future leaders.  Communicates clear responsibilities and expectations while working closely with staff to remove any significant work barriers to productivity and maintaining a motivated, high-performing workforce.

Manages staff per GCSI company principles and federal, state, and local laws ensuring the workplace is free from discrimination and harassment.

Financial Management and Reporting

Works with the Site Leader to review P&L statements and key performance metrics. Assists in identifying trends and developing strategies to protect and grow the business.

Helps forecast sales trends, and identify store needs within budgetary limits.  Ensures operating expenses align with projected budgets.

Tracks and reports on store performance.  Presents solutions to the Site Leader that contributes to efforts aimed at improving sales, increasing operating margins, and reducing costs by identifying opportunities for operational efficiency and growth initiatives.

Required Competencies

Degree and Credential Requirements - High school diploma or GED.

Grocery Operations and People Management - Has the ability or experience helping lead the grocery department teams in daily operational activities, including inventory management, compliance with regulations, health and safety standards, merchandising, and customer service, particularly in urban neighborhood settings. Assists in developing and implementing work standards while remaining adaptable to changing business needs. Helps coach and train supervisory and management staff to ensure achievement of employee and departmental goals.  Promotes a positive and inclusive team atmosphere that values diversity. Assists with budget management, ensuring cost-effective operations.  Previous experience with a start-up grocery operation is a plus.

Customer Focus - Listens, comprehends, and relates with customers in an impartial, unbiased yet effective and balanced manner; shows empathy and asks appropriate questions while building and maintaining customer satisfaction with the products and services offered by the organization; provides excellent and timely service to internal and external customers either in-person, over the phone, or via email. Maintains a professional and positive attitude.

Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.

Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world.

Technical Knowledge - Has solid knowledge of MS Office with Internet navigation skills.  Experienced with Point of Sale (POS) systems for efficient check-out processes, tracking sales, and managing inventory.  Prior G Suite application is a plus.

Adaptability - Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.

Results-Oriented -  Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.  

Critical Thinking - Uses both rationale and reasoning to examine data, processes, and strategies in identifying trends and inconsistencies to create alternative solutions, conclusions, or approaches to problems.

Continuous Learning - Takes hands-on initiative in stimulating and enhancing personal knowledge, skills, and abilities. Remains open and willing to receive cross-training and apply feedback to continually improve.

Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.

Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.

Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery.  Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.  Is able to view a computer screen regularly.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

Continuing education and leadership development as well as tuition reimbursement

Comprehensive health plan

Generous paid time off (PTO) and paid holidays

Sabbatical and parental leaves

Life, dental and vision insurance

Short- and long-term disability plans

Nationally recognized preventive health and wellness program

Section 125 pretax health spending account, dependent care spending account, and premiums

Retirement planning options with generous company % match

Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/DisabledCommercialServices1