WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. 

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A WORLD OF REWARDS

\n\nYearly salary ranging from £32,000 to £35,000\nFree and healthy meals when on duty\nGrow your Career Personal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nModern and inclusive Team Member’s areas\n\n

 

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An Assistant Head Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

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What will I be doing?

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As an Assistant Head Housekeeper you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Head Housekeeper will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nOversee housekeeping operations\nEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSet departmental targets and objectives, work schedules, budgets, and policies and procedures\nMonitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nMaintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training\nEnsure communication meetings are conducted and post-meeting minutes generated\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Housekeeping team\nCompetent in property management systems\nAssist other departments wherever necessary\n\n

What are we looking for?

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An Assistant Head Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nHigh level of commercial awareness and cost control capabilities\nPrevious experience of managing a department and Profit and Loss account\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nIT proficiency\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\n\n

 

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Travel

\n\nSouth Quay DLR (2 minutes)\nCanary Wharf Jubilee line (5 minutes)\n\n

 

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EVERY JOB MAKES THE STAY.

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 At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there is an extraordinary person working to make each Stay magical.  That is why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company