An Assistant Housekeeping Manager will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

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What will I be doing?

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As an Assistant Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeping Manager will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

\n\nAssist with overseeing Housekeeping/Laundry operations\nOperate within departmental budgets through effective stock and cost controls and well managed schedules\nSupport departmental targets and objectives, work schedules, budgets, and policies and procedures\nEnsure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards\nPerform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper\nImplement, effectively, all Housekeeping policies and procedures including Health and Safety and security\nMonitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work\nEnsure team members have an up-to-date knowledge of all room categories and amenities\nAssist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers\nEnsure staffing levels cover business demands\nEnsure ongoing training to support the Executive Housekeeper\nEnsure communication meetings are conducted\nManage staff performance issues in compliance with company policies and procedures\nSupport managing, training and developing the team\nDeputise in absence of the Executive Housekeeper\nProvide excellent guest service\nAssist other departments wherever necessary\n

What are we looking for?

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An Assistant Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nA high school certificate or equivalent\nHigh level of commercial awareness and cost control capabilities\nProficiency, at a basic level, with computers and computer programs, including Microsoft Office\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\nKnowledge of Workplace, Health, Safety and Hygiene is essential\nStrong communication skills\nA passion for delivering exceptional levels of guest service\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\nExperience managing a department and Profit and Loss account\nHigh level of IT proficiency\n\n

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What is it like working for Hilton?

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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

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We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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