The Division of Student Affairs works for and alongside students to create the distinctive student experience for which UVA is known. The Division’s mission is to promote the intellectual, cultural, personal, and social development of students while enhancing their physical and psychological well-being.

The University of Virginia's Department of Student Health & Wellness (SHW) is seeking a spirited professional, accustomed to a fast-paced environment, improvement-focused, Assistant Insurance and Billing Manager to join our dynamic team. This multi-faceted position reports to the Insurance and Billing Manager and collaborates with other team members in the accurate maintenance of our insurance and billing practice. The Assistant Insurance and Billing Manager role is a working manager position that collaborates with other team members while also providing supervisory duties.

The primary area of focus includes:

Responsible for assisting and educating international and domestic students to enroll in student health plan or waive with existing health insurance submission.Serve as a liaison between students, families, the student health insurance carrier, and our independent insurance broker.Available to educate students, authorized payers, student dependents, staff, and faculty on student health insurance issues.Perform a variety of professional and operational duties that facilitate the day-to-day operations of our insurance and billing office.Interpret departmental, divisional, and university policies and procedures, making decisions on various insurance related matters.Operate with the authority to affect, interpret, or implement management policies or operating practices.Compile reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.Other responsibilities as assigned.

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Work done independently:

Provides excellent customer service to students with billing questions and investigates billing issues for students and Student Financial Services, UVA Health and Student Health and Wellness staff. This is a key position involved in meeting Patient Satisfaction goal of Payment and Billing Information ACHA survey question: “Please indicate your satisfaction with the explanations given about payment and billing issues” and maintaining 80% rating or higher. Student encounters involve in-person, phone calls and emails. Experience with conflict resolution and professional customer service is essential.Submits timely charges and retractions when appropriate to Student Financial Services/SA support IT team to be placed on the student’s SIS account. Interacts with insurance carrier and outside resources on issues.Supervise staff and provide guidance, training and learning opportunities.

Work done with guidance:

Files electronic claims to the student health insurance carrier and posts individual payments to various systems Research, reconcile and adjust for discrepancies, as necessary.Assist in educating the clinical staff on billing issues and changes.Directly responsible for reviewing daily Power BI reports and providing feedback and/or necessary data entry changes in our electronic medical record system (EMR), and insurance carrier system.Assists in the development of additional reports and process automations working closely with the SHW IT Department and our Finance team . Strong data analysis skills required.Communicates directly with the Medical Services staff on ticket issues within the Medical Services Clinic. Corresponds with providers via secure message and enters memos as needed in our EMR.Ensure confidentiality is maintained related to student charges and reviews reports to certify charges are accurately billed. Facilitates monthly invoice reconciliation by researching charges that have been billed incorrectly and/or coordinating entry of missing data on tickets with providers.

Minimum Qualifications:

Bachelor's degree.

At least three years of experience. Relevant experience may be considered in lieu of a degree.

A competitive applicant for the position must have:

Strong organizational and multi-tasking skillsExcellent communication and interpersonal abilitiesProficiency in MS Office products, , electronic medical records systems, Excel, Smart Sheet, and other business systemsStrong work ethic with an appreciation for deadlinesResourceful and collaborative: able to communicate with key stakeholdersAbility to build trust with colleaguesAbility to independently research topics pertaining to operational areaStrong commitment to the department’s core valuesAbility to independently interpret information and apply it to daily workAbility to adapt quickly to a multi-faceted and evolving work environment.Strong data analysis skills required.Experience working in insurance billing and claimsSupervisory experience.

About the Position:

This is an exempt-level, benefited position on site, 40 hours per week. This position is ineligible for a hybrid work schedule. The anticipated hiring range for this exempt position is $58,000-$68,000 annually commensurate with qualifications and experience. The selected applicant will pass a background check and health and drug screen. This position will not sponsor applicants for work visas. This is a full-time position with UVA benefits. Employees benefits package highlights include:

22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time offParental and Community Service LeaveHealth plan with options to meet healthcare and financial needs available immediatelyRetirement benefitsTuition and professional development benefits after six months of employmentEmployee wellness program featuring activities to earn up to $500/year.

Located in central Virginia, the University of Virginia is a highly selective public research institution with a major commitment to undergraduate education. The student experience is grounded in the institutional core values of academic rigor, diversity and inclusion, health and wellness, honor, public service and student self-governance. For more information about the University of Virginia's Student Health and Wellness Center please click here.

To Apply:

Review of applications will begin November 15, 2024. Please apply through the UVA job board and search for R0066943. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:

ResumeCover letter

Applications that do not contain all the required documents will not receive full consideration. References will be completed via UVA’s standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. A minimum of three references is required. For information regarding the position or the application process, please contact Michele Jarman, Academic Recruiter.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.