Assistant IT Manager - Egyptians Only
kempinski
Assistant IT Manager - Egyptians Only
DescriptionRoyal Maxim Palace Kempinski
SCOPE:\nThis position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
The role will be responsible for management of the IT and potentially AV staff in the hotel. The Director of IT role is only for larger hotels in MEA and China Regions.
OVERALL OBJECTIVES:The job of Assistant IT Manager is executed satisfactorily when:\nAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.\nIT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.\nAll Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.\nThe IT department runs to budget.\nThe hotel has an acceptable level of PCI compliance.\nAll Kempinski standards related to guest facing technology are implemented to an acceptable level.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES\nFirst point of contact for all computer related issues within the hotel. \nSolve technical or operational problems as reported by the users.\nEnsure that equipment is in proper working order and application performance is optimized.\nEnsure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.\nEnsure that backups are performed and checked on a regular basis.\nEnsure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. \nEnsure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.\nFollow Kempinski policies as they relate to the security and operation of the computer systems.\nEnsure that the IT organizational requirements for legal, data protection and PCI compliance are in place.\nUpdate all computer systems with the latest security patches to minimize internal and external access security risks.\nTrain and maintain back-up staff for each server-based application.\nEnsure first level support backup is in place for all systems and network.\nIn cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies. \nCoordinate the installation of all new applications or upgrades of existing applications.\nCoordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.\nImplement all corporate IT related policies and procedures, carry out an annual self audit.\nProvide advice to better expedite access and improve the use of information in the Hotel. \nTake direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.\nCommunicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.\nResponsible for communication with computer vendors and Kempinski Corporate IT Department.\nResponsible for timely preparation and submission of all IT budgets.\nResponsible for the management and control of all IT budgets according to an agreed plan and budget.\nEnsure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\nSchedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.\nSelect and recruit suitable employees for the department using prescribed set of policies and procedures.\nIdentify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.\nWork within all pre-set budgetary limits.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire
\n\nEDUCATION: High School Graduate or equivalent, Diploma/Degree in Computer Networking
\n\nEXPERIENCE: Preferably, combination of a company position involved with Hotel systems configuration and administration and working knowledge in service industry operations. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 2 years experience in a similar size at luxurious 5 star property in a similar capacity is preferred.
\n\nLANGUAGE: Ability to work and communicate in a multinational environment:\nEnglish – excellent oral and written skills\nAdditional language – beneficial dependent on region\n\nCOMPETENCIES: Include the skills the candidate must have to fill this position:\nPlanning & organizational skills\nFollow-up\nCustomer focus\nInterpersonal and intercultural skills\nExcellent communication and listening skills\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:\nWindows XP, Windows 7/8 , Windows 2003/2008\nMicros-Fidelio Property Management System\nMicros Point of Sales \nEmail systems, Google Apps for Business preferred\nOther hotel applications\nNetwork skills\nOperating Systems skills\nGeneral Hardware skills\nWeb basics\nWord, Excel, PowerPoint\nGuest Facing Technologies\nTelephony and Communication solutions\nCall Accounting\nFacilities and Guest Service solutions\nHSIA solutions\nCloud technologies\nMobile and smart-device usage and management\nSecurity and PCI compliance understanding\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nSelf confidence and conviction\nIntegrity & trustworthiness\nSelf development\n\nOTHER SKILLS: Depending on region and property.
Application Deadline: 31 March 2025
Department: Information Technology (IT)
Employment Type: Permanent - Full Time
Location: Egypt - Cairo
DescriptionRoyal Maxim Palace Kempinski
SCOPE:\nThis position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
The role will be responsible for management of the IT and potentially AV staff in the hotel. The Director of IT role is only for larger hotels in MEA and China Regions.
OVERALL OBJECTIVES:The job of Assistant IT Manager is executed satisfactorily when:\nAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.\nIT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.\nAll Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.\nThe IT department runs to budget.\nThe hotel has an acceptable level of PCI compliance.\nAll Kempinski standards related to guest facing technology are implemented to an acceptable level.\n
Key ResponsibilitiesMAIN RESPONSIBILITIES\nFirst point of contact for all computer related issues within the hotel. \nSolve technical or operational problems as reported by the users.\nEnsure that equipment is in proper working order and application performance is optimized.\nEnsure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.\nEnsure that backups are performed and checked on a regular basis.\nEnsure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law. \nEnsure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.\nFollow Kempinski policies as they relate to the security and operation of the computer systems.\nEnsure that the IT organizational requirements for legal, data protection and PCI compliance are in place.\nUpdate all computer systems with the latest security patches to minimize internal and external access security risks.\nTrain and maintain back-up staff for each server-based application.\nEnsure first level support backup is in place for all systems and network.\nIn cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies. \nCoordinate the installation of all new applications or upgrades of existing applications.\nCoordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.\nImplement all corporate IT related policies and procedures, carry out an annual self audit.\nProvide advice to better expedite access and improve the use of information in the Hotel. \nTake direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.\nCommunicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.\nResponsible for communication with computer vendors and Kempinski Corporate IT Department.\nResponsible for timely preparation and submission of all IT budgets.\nResponsible for the management and control of all IT budgets according to an agreed plan and budget.\nEnsure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\nSchedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.\nSelect and recruit suitable employees for the department using prescribed set of policies and procedures.\nIdentify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.\nWork within all pre-set budgetary limits.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire
\n\nEDUCATION: High School Graduate or equivalent, Diploma/Degree in Computer Networking
\n\nEXPERIENCE: Preferably, combination of a company position involved with Hotel systems configuration and administration and working knowledge in service industry operations. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 2 years experience in a similar size at luxurious 5 star property in a similar capacity is preferred.
\n\nLANGUAGE: Ability to work and communicate in a multinational environment:\nEnglish – excellent oral and written skills\nAdditional language – beneficial dependent on region\n\nCOMPETENCIES: Include the skills the candidate must have to fill this position:\nPlanning & organizational skills\nFollow-up\nCustomer focus\nInterpersonal and intercultural skills\nExcellent communication and listening skills\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:\nWindows XP, Windows 7/8 , Windows 2003/2008\nMicros-Fidelio Property Management System\nMicros Point of Sales \nEmail systems, Google Apps for Business preferred\nOther hotel applications\nNetwork skills\nOperating Systems skills\nGeneral Hardware skills\nWeb basics\nWord, Excel, PowerPoint\nGuest Facing Technologies\nTelephony and Communication solutions\nCall Accounting\nFacilities and Guest Service solutions\nHSIA solutions\nCloud technologies\nMobile and smart-device usage and management\nSecurity and PCI compliance understanding\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nSelf confidence and conviction\nIntegrity & trustworthiness\nSelf development\n\nOTHER SKILLS: Depending on region and property.
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