Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. 

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Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

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 Once you get a glimpse of this one of its kind resort, you know you arrived in sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show.

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Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights? 

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What will I be doing? 

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Assistant IT Manager is responsible for the efficient operation and maintenance of all computer systems, data and voice communication activities. Must be able to forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems while executing resort and corporate systems’ strategies. The Assistant IT Manager provides a high level of IT support services to guests and team members as well as 24-hour coverage for the computer systems, either on site or remotely, depending on business needs. Specifically, you will be responsible for performing the following tasks to the highest standards.

\n\nAssists the IT Manager in coordinating closely with software vendors on the installation of Front Office System (OPERA), Payroll and Inventory Systems, Point of Sale System and any other systems that will be installed at the resort.\nLiaise with user departments on computer form formats and ensures all designs are ready at least one month before installation.\nObtain quotations through close coordination with the Purchasing department and prepare the necessary orders. Follow up delivery dates with Purchasing department to ensure availability during training and actual installations.\nAssist in preparing training schedules and coordinate closely with user departments to maximize training sessions.\nHandle trouble shooting requirements and user inquiries relating to PC operations.\nAssist in preparing user's manuals if these are not available from the vendors.\nAssist the IT Manager in maintaining existing Information Technology systems.\nAssist the IT Manager in improving Information Technology systems.\nLiaise and study with user departments on defining system specifications for new systems.\nCode programs according to system specifications.\nAssist the IT Manager in ensuring Information Technology policies and procedures are carried out.\nUpdate computer operation manuals\nAssist user departments in training newly hired team members and address any problems pertaining to computer system operations. Advise IT Manager of any problem areas to ensure these are resolved expeditiously and effectively.\nReview site preparation requirements and liaise closely with Director of Engineering to ensure the Computer Room and stations are ready for installation.\nAssist the IT Manager in coordinating with vendors on hardware maintenance and implementation of software upgrades and updates.\nPerform other duties that may be assigned by the IT Manager such as:\n\nInput control procedures\nProcessing control procedures\nOutput control procedures\nError correction controls\n\n\nIdentify potential financial risks and recommend corrective actions.\nMonitor departmental spending.\nGenerate ad-hoc reports for management and owners as when needed and maintain quality, integrity and consistency in all financial activities of company’s ledgers and associated systems.\nThe Resort requires that you perform any task deemed necessary by the IT Manager for the efficient running of the IT Department specifically and the Resort in general.\n

What are we looking for? 

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Assistant IT Manager serving Waldorf Astoria Maldives oversees computer systems, communication operations, forecasts technology upgrades, supports guests and staff, and ensures 24/7 IT coverage onsite or remotely. To successfully fulfill this role, you should maintain the following behaviors, attitude, skills, and values: 

\n\nComprehensive understanding of network architecture and client/server technology\nStrong problem solving and communication skills\nAbility to work under pressure\nStrong work ethic\nAbility to exercise judgment in evaluating situations in making sound decisions\nFlexible, reliable, accountable and resilient.  \nExperience of Hotel applications, such as Opera, Fidelio, Micros, Fusion, Check SCM\nGeneral understanding of IT infrastructure trends and technologies, including networks, databases, business applications and development methodology\nMethodical and well organized\nAbility to work with ownership as well within a team\nStrong organizational, planning and analytic skills\n\n

What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!