Assistant Manager, Ask Operations Requisition ID: 217678 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position: Assistant Manager Operations / Ask Operations / Global Operations** **/ Retail and Business Banking Operations** **Purpose** + Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. + Assists in providing professional advice and counsel to the partner base – in collaboration with internal and external stakeholders – to ensure that all questions, requests and escalations are responded to. + Assists in Managing the initiation of problem resolution for a wide variety of critical incidents such as hold ups, bomb threats, property damage caused by fire, floods, extreme weather conditions etc. This will encompass business resumption activities to ensure uninterrupted service to Bank partners. Coordination with Real Estate in various projects and the annual under $100K CEF program for the Bank + Provides support related to cash loss due to frauds and forgeries, identity theft, staff defalcations, clerical errors etc. and escalates where applicable. Proactively assists with immediate recovery efforts including liaising with various stakeholders as required. + Provides guidance to partner groups in support of the Bank’s Anti-Money Laundering/Terrorist Financing and EDDU programs. This includes exiting high-risk relationships. + Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. + Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** + Undergraduate degree/diploma or considerable operations experience at management levels within the Bank. + Expert knowledge of Branch operating procedures + Working knowledge of regulatory requirements including OHS, AML, CDIC, Privacy and Access to Basic Banking + Thorough knowledge of Bank accounting controls + Thorough knowledge of Global Operations + Working knowledge of the Executive Office structure and major stakeholders + Working ability to manage several priorities in order to satisfy the needs of a large client group + Working knowledge of the Bank’s technology equipment order process + Thorough knowledge of Microsoft Office Suite applications **_Dimensions_** Responsible for servicing 950+ units including Domestic Branch, Retail and Private Banking. **Please Note:** + The business provides national coverage and therefore the business operation hours are from Monday to Friday between the hours of operation 8 a.m. – 8 p.m. (Eastern Standard Time) and Saturdays between 9:00 AM to 5:00PM + The candidate will also be required to work Tues – Friday 11:30 AM – 8:00PM; Sat 9:00 AM – 5:00PM, subject to change. + French is an asset Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.