Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

This function operates within the Operations business, primarily focusing on the intricate backend services for driver partners along with aspects of merchant vendor management. We are a team that: 

Celebrates strong collaboration and support and mutual respect. Is passionate about creating and ensuring value for our driver and merchant partners. Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Job Description

Get to know the Role:

We are seeking a detail-oriented and experienced BPO/Vendor Management Specialist to join our team. The ideal candidate will be responsible for overseeing and managing our relationships with business process outsourcing (BPO) providers and other vendors, ensuring that all contracts and service agreements meet our company's needs, standards, and objectives. This role involves monitoring vendor performance, negotiating contracts, managing service level agreements (SLAs), and working closely with both internal stakeholders and external partners to achieve operational excellence and cost-efficiency.

The day-to-day activities:

Develop and maintain strong relationships with BPO providers and other vendors, acting as one of the main points of contact for all vendor-related issues.Support and participate during contracts and service agreements negotiations, ensuring they align with company objectives and deliver value.Monitor and evaluate vendor performance on a regular basis to ensure compliance with SLAs and continuous improvement in service delivery.Identify opportunities for cost savings and process improvements within vendor contracts and operations.Collaborate with internal teams, including finance, legal, and operations across multiple markets, to coordinate vendor selection, onboarding, and management processes.Handle vendor queries and resolve any issues or conflicts that arise in a timely and effective manner.Stay updated on market trends and best practices in vendor management and outsourcing.

Qualifications

The must haves:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.6 - 10 years of proven experience in vendor management, particularly with BPOs, including contract negotiation, performance management, and relationship building.Strong analytical skills with the ability to assess vendor performance and identify areas for improvement.Excellent communication and negotiation skills, with the ability to interact effectively with both vendors and internal stakeholders.Knowledge of the latest trends and best practices in BPO and vendor management.Ability to manage multiple projects and priorities in a fast-paced environment.Good in written and excellent communication skills. Good interpersonal skills that enable one to work with people at all levels across multiple markets, to influence, motivate and empower whenever necessarySelf-starter and ability to work well in a fast-paced environmentPassionate about the social mission and making a positive impact in emerging markets

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

 

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

 

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.