Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the team

The Deliveries team is a dynamic and longstanding team responsible for the overall performance of GrabFood across the country. We make an impact by ensuring efficient operations of the deliveries marketplace, while driving growth initiatives and further expansion. Our team is made up of dedicated, customer-focused individuals who are adept at multitasking and problem-solving in a fast-paced environment. If you are looking for a challenging yet rewarding opportunity in a vibrant, high-impact setting, then you should join our team!

Get to know the role

We are looking for someone who will help the team in Business and Strategy Operations to oversee the operations, performance, and growth of our Grab Service Hub (GSH) cities. We believe a successful candidate is excellent at stakeholder management and problem solving, and has the hunger to grow the business. This role is required because of our ongoing expansion and the need for efficient operations and strategic initiatives to support our growth. In return, you will get an opportunity to work in a dynamic environment, contribute to a diverse range of tasks, and make a significant impact on our operations and strategic direction.

The Day-to-Day Activities

You serve as the main point person for Grab Service Hubs (GSH) citiesYou are responsible for the overall metrics of GSH cities, and track and monitor performance to ensure total business is growing as plannedYou ensure the GSH operational partners achieve their targets according to the agreed scorecardYou provide support to GSH operational partners to ensure operations run smoothly overall, including items related to GrabFood Merchant-Partners and Driver-PartnersYou engage with external and internal stakeholders to brainstorm how to grow the business

Qualifications

The Must-Haves

You have Heart, Hunger, Honour and Humility You have a bachelor’s degree with 3-5 years of experience in operations and/or project managementYou have strong stakeholder management skills, as well as communication and interpersonal skillsYou are proficient in Excel/Google Sheets and are able to draw key insights from numbersYou are organized and can easily handle tasks for projects with multiple timelinesYou are willing to work on the field and engage closely with your stakeholdersYou can handle different personalities and business objectives simultaneously, and in a calm, composed mannerYou are a self-starter, are detail-oriented, and have the ability to work well in a fast-paced environmentYou are humble and easygoing - happy to learn on the fly and roll with the punchesYou must be based in any city in Visayas and MindanaoYou must be open to travel from time to time to Visayas & Mindanao cities

The Nice-to-Haves

You are knowledgeable in SQL and/or Python

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

 

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.