Job Description :

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform, and how we create shared value.

Our ambition is to create the best performing, most trusted, and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

Feel inspired? Then this may be the opportunity for you.

About the Role

Strategic Planning: Develop and align OTC strategies with the broader goals and objectives of the Tower and the company as a whole.

Service Delivery Management: Oversee the delivery of the OTC services within the framework, ensuring adherence to SLA, quality standards, and regulatory requirements.

Operational Excellence: Drive continuous improvement initiatives to optimize OTC processes, streamline workflow, and enhance the efficiency and effectiveness of service delivery.

Cross-functional collaboration: Collaborate with other organization functions to ensure alignment and integration of OTC processes with broader business processes and systems.

Talent Development: Build and develop a high-performing team within the OTC function, providing coaching, leadership, and mentoring to team members, and fostering a culture of collaboration, innovation, and continuous learning.

Stakeholder Engagement: Engage with key stakeholders, including senior management, business unit leaders, and external parties to communicate OTC strategies, initiatives, and outcomes and solicit feedback to inform decision-making and continuous improvement efforts

Data Analysis and Reporting: Analyze OTC-related data, metrics, and performance indicators to monitor service delivery, identify trends, and provide insights for decision-making and process improvements.

Ad Hoc Reporting/Presentation: Help develop presentation materials for the leadership team based on the team's and business's outcomes and performance.

Qualifications

Mandarin Speaker required

Minimum 2 years of related supervisory experience in Customer Service, preferably within food / Fast Moving Consumer Goods (FMCG) industry

Experience in a Shared services environment is considered as an advantage

SAP experience is an advantage

Diversity statement 

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.  

Character Is Everything 

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