At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The Assistant Manager, Digital Workplace is dedicated to enhancing the overall experience of users by providing prompt and effective services to end users’ request.

Roles & Responsibilities:

Handling day-today corporate end users’ technology request, ensuring user satisfaction through accurate troubleshooting

Provide advanced technical support to employees, resolving complex technical issues

Ensure timely resolution of helpdesk request by monitoring the ticketing system

Update and keep accurate record of all helpdesk activities in ticketing system and present to management upon request

Manage the set-up of laptops with specific AIA requirement and technology standards and Apple iPhone / iPad setup with Intune MAM and MDM

Communicate issues, solutions and process clearly to end users

Assist in coordinating IT Projects, ensuring timely completion and alignment with the department goals

Work with vendors and external partners as needed to support IT initiatives

Minimum Job Requirements:

Minimum 5 years of corporate end user technologies support, preferably in Investment Bank or Trading Floor

At least 4 years of hands-on experience in handling corporate end users’ technology

Solid and deep understanding of front-end operation of M365, Edge Browser / MS Teams is required

Strong understanding of Win 10 Enterprise and its applications

Possess good knowledge on relationship with Active Directory / GPO and user desktop and laptops

Familiar with different collaboration tools such as MS Teams, Zoom and etc.

Demonstrate an excellent service mindset with strong interpersonal skills to work with all levels of the organization.

Excellent problem-solving and communication skills

Able to handle multiple tasks and prioritize effectively in a fast-paced environment

Possess strong ownership and delivery good quality work

Able to work independent

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.