The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Distribution Services of Bancassurance with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Respond enquiries from bank distributors through hotline & email in a professional manner in related to new business & underwriting, policy changes and claims with good quality result. 

Provide sales support related to post sales call and complex case enquiries from sales and business partners.

Provide administration support including new business application, payment collection & reconciliation, and after sales policy services. 

Work closely with operations teams to ensure best practices and quality services are promptly delivery.

Prepare regular MIS reports and ad-hoc assignment.

Required Qualifications:

Experience & Qualification:

Degree/diploma holder  

IIQE/LOMA qualification is well regarded

3 + years of work experience in life insurance operations, preferably in customer service 

Knowledge/Skills:

Customer service oriented and good problem solving skills

Attentive to details and adherence to quality standards

Independent and able to work under pressure

Strong ownership and accountability of results

Good communication and presentation skills

Strong in Excel skills, with good written and spoken English and Cantonese

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement