Company Description

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the Team

The Grab Partner Communications Department is responsible for making sure that communications to driver/delivery/merchant-partner stakeholders are effective, relevant, and understood through different channels and mediums. You will get a chance to work directly with progressive thinkers from different operational and marketing departments and help shape the driver and merchant's journey as a team.

Get to know the Role

The Driver Communications Assistant Manager will serve and shape the voice of Grab to all our driver-partners, delivery-partners and peers across all verticals and services for in various cities in the Philippines. You will be responsible for determining narrative, and creating communications and campaigns across different digital channels (blog, in-app, email, SMS, social media) to communicate the message effectively to drivers but still maintaining and adhering to Grab's brand. You will collaborate closely with various stakeholders and other verticals (i.e. Safety, GrabCar, GrabExpress, GrabFood, Operations Team) to craft messages, campaigns, and communications for driver stakeholders through different communications channel.

The Day-to-Day Activities

Manage driver communications requests/campaigns and delivery. Can meet tight deadlines, and must be keen to details.Work closely and efficiently as a team with driver communications, operations, creative and marketing colleagues to ensure the work/campaign are delivered on time and on briefEditorial function - proof-reading and editing communications suitable for publishingSupport local campaigns and communication needs for different projects (ad-hoc or otherwise)Crafting narrative and messaging to deliver clear and impactful communications and campaignsCrafting clear and well-written messages quicklyEnsure that the messaging, narrative and tonality is in line with Grab’s Brand GuidelinesAssist in proofing for proper grammar, style, syntax, punctuation, and spelling.Implement and publish communications/campaigns through various tools and medium (in-app, SMS, social media, blog, etc)Research feasibility and implementation of new communications channelsPartner with insights and data analytics to build automated communications in all stages of the life cycleBuild driver lifecycle journeys 

Qualifications

The Must-Haves

Bachelor's Degree in Communications or Journalism or any 4-year related courseWith relevant work experience in content production and content management.Knowledgeable in content marketing, (digital) marketing, mobile marketing, and launching campaignsMust be knowledgeable about transport, cars and the automotive industryPreferably knows how to drive a car or motorcycleExcellent written and verbal communication skillsFluent in speaking, writing in Bisaya, Filipino and English language.Attention to detail and accuracyProblem analysis and problem-solving skillsExcellent time management skills.Proactive and self-starters, and has a high degree of personal responsibilityEnjoy working as part of a team.Proficient in Microsoft/Google productivity tools.Familiar with WordPress CMS preferred but not required.Expert knowledge of spelling, punctuation, syntax and grammar rules.Comfortable hitting project deadlines.Value constructive criticism. Comfortable multi-tasking as a key player on a variety of projects (if necessary.)Handle themselves in a pleasant, personable manner (in-person, phone, and email 

Additional Information

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.