About The RoleThe Assistant Manager for Fine Jewelry and Watches role is an exempt supervisory role, responsible for overseeing the development of the FJW Authentication teams in partnership with the Sr Manager, Manager, Supervisor and other department leaders. The Assistant Manager is expected to adapt to departmental business needs while maintaining a focus on team performance, achieving KPIs, and team development.

What You Get To Do Every Day

Responsible for overseeing a team of approximately 15-20 people. 

Conduct both formal and informal feedback conversations to support development of the Team.

In partnership with the Manager, hold the team accountable for meeting / exceeding department goals and demonstrating company values. 

Work closely with the management team to address training and development opportunities within the team. 

Ensure ramp up goals are met weekly for new hires and authenticators being cross trained.

Help hold the team accountable to policy and procedure such as time and attendance.

Communicate company initiatives and critical messages to the Authentication team.

Maintain a high level of engagement through coaching and motivating the team on a daily basis.

Responsible for driving team KPI’s and team engagement while running the floor. 

Empower others and delegate when able to promote individual growth. 

Build and maintain effective interdepartmental relationships.

Ensure support functions are adhering to department needs daily. 

Work closely with the management team to drive business strategies that will improve production and department results. 

Manages daily operational tasks according to brand standards. 

Acts as a brand ambassador and advocate for TheRealReal.

Communicate and report on team’s daily performance.

What You Bring To The Role

Minimum Requirements:

Undergraduate Degree from an accredited college or university preferred.

Minimum 3+ years of managing a team in: ecommerce/website, retail, auction house, watch/jewelry industry or comparable roles.

Ability to work independently as well as part of a team.

Ability to work in a fast-paced and high volume environment.

Outstanding work ethic and detail oriented.

Communicate and work closely with Management on a daily basis

Can effectively communicate upwards as well as provide peer to peer feedback.

Excellent organizational & time management skills.

Excellent communicator who possesses a positive attitude towards collaboration.

Passionate about continuous learning and adapts to feedback. 

Strong business acumen and ability to align work with company goals.

Ability to lead by example and maintain a positive team culture. Adheres to all policies and procedures at TheRealReal

Scheduling:

Some holidays and weekends may be required

Some early & late hours required

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $77,878.00-$84,318.10. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.