POSITION SUMMARY:
The Assistant Manager, Infrastructure Integration is responsible for planning and establishing the design of Melco’s IT Infrastructure requirements of new property and existing properties. Creating and ensuring project plans meets BU requirements with sufficient capacity and support to deliver deliverables smoothly and efficiently to meet the company’s growing needs. He / She works closely with various Melco Departments and Vendors to ensure the Implementation of the Project is according to the project plan and on budget.
He / She gets those results by building relationships, communicating effectively, and working well with inter-departmental colleagues, external Consultants and Contractors. This position supports vendors implementation of Data Centre, Network Infrastructure, Structured Cabling Systems Radio communication, and Resort Audio Visual.
PRIMARY RESPONSIBILITIES:
1. Responsible for the design and implementation of Data Centre, Network Infrastructure, Structured Cabling Systems Radio communication, and Resort Audio Visual.
2. Responsible for the Project Planning work related to the design of company-wide IT Infrastructure.
3. Works with Melco’s Construction Project Team and BUs to collect requirements and define timeline.
4. Organizes and maintains the necessary communication amongst the project team’s business stakeholders, vendors and IT Department.
5. Ensures the IT Infrastructure design is executed with the proper resiliency and capacity for disaster recovery efforts.
6. Follows established processes used to ensure proper review and maintain service standards defined in the design of IT Infrastructure.
7. Maintains tasks such as maintaining records and drawing schematics of the Data Centre and ELV rooms in detail to reflect what equipment is installed.
8. Assists in scheduling employee shifts, planning for capacity changes, maintaining corporate database and ensuring compliance with government regulations.
9. Trains and effectively transitions the management of IT deliverables from an executed project to Melco’s IT Operations Team and other BUs when applicable.
10. Participates in financial planning and budgeting for the involved projects.
QUALIFICATIONS:
I. Experience
1. Minimum of 5-10 years’ experience in IT Industry working in a similar capacity
2. Experience working in a high-pressure, 24/7 environment.
3. Managed team who install/move/design IT Infrastructure on a large-scale basis (e.g. data centres, cabling, etc.)
4. Experience in working with Building Construction or IT Facilities Management team
5. Experience in supporting & maintaining a small to large scale IT Infrastructure
II. Education
1. Bachelor’s degree in Technology, Engineering or a related field.
2. ITIL v3 Foundation certified.
3. PPM or Prince2 certified is preferred but not required.
III. Skills / Competencies
1. Leadership and management experience, strong decision-making ability, and willingness to support changing department initiatives.
2. Experience in a management position may be required as well as familiarity with specific in-scope IT Infrastructure, networking and storage hardware.
3. Experience in Hospitality, Gaming or Financial Services sector is a plus.
4. Technical understanding relating to the design, implementation and support of enterprise network, system (server, storage, backup) telephony and end-user computing environments.
5. Strong understanding of projects management fundamentals.
6. Ability to work well with people from different disciplines with varying degrees of technical experience.
7. Technical writing skills, understanding of technical manuals, software specifications, hardware principles and operations, and general methods of system operations.
8. Problem solving analysis and decision-making skills
9. Must be able to successfully manage multiple priorities and projects with critical deadlines
10. Excellent written and verbal communication skills in English and Cantonese.
11. Organized and detail oriented, able to multi-task.