POSITION SUMMARY:
The Assistant Manager of Leisure Sales is responsible for daily management of the Groups, Vacation Planning and Sales departments.
ESSENTIAL FUNCTIONS:
Oversees the daily direction of Reservations, Vacation Planning and Groups departments.
Generates reports for the Reservations Department.
Completes associate schedules according to staffing guidelines and budget.
Develops Associate reviews and departmental meetings.
Performs administrative duties for the Reservations and Vacation Planning Department.
Ensures all reservations are accurate and guaranteed.
Assists in resolving all guest dissatisfaction issues.
Maintains a highly motivated, knowledgeable staff that performs with little supervision that are extremely sensitive to guest needs and are consistently seeking to assist and upsell guests.
Closely monitors labor and keeps it in line with budget, adjusting as necessary to ensure that the department is meeting payroll/sales goals.
Monitors and records daily sales from previous day. Compare night audit totals with Run It totals and handle any corrections through accounting.
Assists in setting budget goals and held accountable for achieving target goals.
Monitors and evaluates call conversions and abandoned rates and holds team accountable.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Preferred Degree: Associate Degree in related field
Years of experience: 3 years preferred.
KNOWLEDGE, SKILLS, AND ABILITY:
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Originality - The ability to come up with unusual or clever ideas about products, services, or situations, or to develop creative ways to solve a problem.
TRAVEL REQUIREMENTS:
Occasionally
PHYSICAL REQUIREMENTS:
Regular computer work, walking, sitting and standing
Seldom to never lifting up to 50lbs
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.