The opportunity

We are looking for Quality Assurance Assistant Manager in Agency Sale Distribution. This role reports to Head of Agency Risk and Control Unit. This role requires someone that familiar with quality review and oversee the sale operation in life insurance industry, self-driven and adaptable to changes to achieve its yearly goals in a highly fast paced environment.

Position Responsibilities:

Monitor performance and key risk indicators of assigned business areas. Pro-actively conduct trend analysis to find abnormal trends, suspicious signs, issues. Work collaboratively with BUs to implement corrective actions to cut the potential for re-occurrence.

Prepare review reports of sale quality and ensure solution following company guidelines and regulatory requirements.

Assess control design and effectiveness, analyze business process to find weakness and propose controls to improve process.

Identify risk areas, conduct risk assessments, and propose practical solutions to address the risks identified. Monitor risk management sale procedures, maintain problem logs, and report issues to line manager.

Facilitate discussion of the issues and remedies with sale management level in areas. Work closely with sales managers to update the newest status in sales areas.

Follow up outstanding findings and monitor the corrective actions.

Provide training and support to QA team members that covers systems, policies, procedures, and core processes.

Support to conduct any ad-hoc reviews and initiatives, as required.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

University degree in finance, accounting, law, insurance, or related business degree.

Over 7 years of cumulative relevant financial services industry experience, experience in audit, compliance testing is highly preferred.

Professional qualifications such as CIA, FLMI and CPA is a plus.

Preferred Qualifications:

Strong analytical, research and critical thinking skills.

Experience in conducting risk assessment, internal control review and develop procedures.

Good at execution, pressure handling and teamwork.

Ability to organize work, prioritize tasks and handle multi assignments.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement