Your Opportunity as the Assistant Manager, Quality Assurance

Location: New Orleans, LA – Gentilly manufacturing plant

Work Arrangements: 100% on-site

Typically requires working 45+ hours per week: 9-10 hour work days, Monday-FridayWillingness to work off shift (including nights and/or weekends) and flow to the work as needed

Reports To: Quality Assurance Manager

In this role you will:

Complies with all Regulatory and Smucker policies for food safety and qualityEnsures product meets specifications and Smucker Quality StandardsLead continuous improvement through auditing, root cause investigations and CAPA (Corrective Actions / Preventative Action) follow upAssist site with Food Safety Plan development, implementation, and routine reviews / updates - audit corrective action follow-upProvide technical support to Operations, Marketing, Demand Planning, Logistics and Research & Development Teams through: Good Manufacturing Practices (culture / integrity), Consumer Complaint Reduction, Material and Ingredient vendor performance (SCAR), Finished Product Attributes, Product CuppingsSupport Quality Assurance / Key Element Audits (QAKE) per defined audit scheduleAssist with Smucker Operational Excellence Quality Pillar development and is a Key Element OwnerImplementation and Key Performance Indicators (KPIs) performance managementAssists QA Manager in all internal and external quality and regulatory audits; maintains audit readinessPrimary Lead for Quality Proficy / Prodika / Warehouse Management System (WMS) / Quality Management Systems (QMS) Systems and improvementsValidate review of records for accuracy and compliance - facilitates evaluation of records, procedures, monitoring and verification activitiesSupports training of all full-time, contractor and temporary employees in the areas of HACCP, GMPs, BRCGS / Costco, Allergens, Pest Control, Quality Risk Assessment, Proficy, Food Defense, and SanitationAssures testing of raw / packaging materials, finished goods, and non-conforming products and recommends dispositionAssists QA Manager with analyzing consumer complaintsOversight of all lab equipment and lab suppliesSupport Supplier Quality systems (material quality and compliance)Supervise Quality Lab Technicians   

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

What we are looking for:

Minimum Requirements:

Bachelor's Degree3 years of manufacturing operational experienceCollaboration – ability to work and manage within a team environment effectivelyCritical thinking and problem-solving skills (includes root cause analysis, statistical methodology and implementing systemic solutions)Demonstrated leadership capabilities – ability to teach, lead and develop others

Additional skills and experiences that we think would make someone successful in this role:

A degree in Food Science, Engineering, or a related scienceA background in food safety and / or sanitationPrior people management experienceHACCP Certification/PCQI TrainingPrior food and beverage or R&D experienceDesire to become cupping certified or have an interest in coffeePrevious experience with JMP softwareAdvanced Excel use and / or programming experience

Learn More About Working at Smucker   

Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity 

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