A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Assistant Manager, Retail Propositions.

Principal responsibilities

Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for mass retail, young and other strategic segmentsCollaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approachAssist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIsAssist to review customer journeys in collaboration with key stakeholders to drive effective engagement and stickinessConduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositionsStay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicableStay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policiesPerform other responsibilities / duties as assigned by respective manager