Purpose/ Mission

This role is responsible for maximizing the profitability of the Country Retail Portfolio by managing depreciation line (CAPEX) & ongoing investments. The scope of work includes delivering Retail, Franchise, and Wholesale Store Development (SD) projects across the market – ensuring all projects within the market are delivered on time and to budget, and with that store standards are maintained through-out the store lifecycle.

 

This position also supports the Country DTC Director on implementing concept to consumer tools using the agreed policy and procedures of global and local guidelines.

 

Key interfaces (internal)

Country Manager, Finance Director, Senior Operations-DTC, Omnichannel (Category Managers), Brand Activation Manager, Visual Merchandising team, District Manager/s, Store Managers, SEA Marketplace, EM Store Design

 

Key interfaces (external)

Contractors, Suppliers/Vendors, Landlords

Accountabilities

Manage multiple Retail, Franchise, and Wholesale New Store opening projects within market using concepts toolkits , and collaborating with EM/SEA store development processes, to deliver on time and to budget. Manage and support the Service providers to define & set SLAs (Service Level Agreements) with all related services to ensure stores are always presented to a high standard and all H&S (Health & Safety) protocols are met. Work with procurement and the agreed finance polices and process (Tender) to ensure all purchases and appointments are done in line with agreed market protocols. Working closely with the EM Store Development team, SEA Marketplace lead, Country DTC Director as a support to create Capex( New &  Existing Store fleet ) and schedules in relation to the BPM process for new projects. Coordinate projects with the back-office teams within Merchandising, VM, Retail Operations (Senior Operations, District Managers, Store Managers), IT, Marketing, Finance, Profit Protection, HR and Supply Chain to ensure projects are deliver to the highest possible performance standards. Report quality issues in real time using provided standardized processes & documents. Manage and sign off all installations per market, provide documentation with required detail. Provide Market forecast of fixtures and fittings. Identify and produce efficiencies in store development work, be it fiscal, time or resources.

 

KPIs

On time and in full delivery of projects Project delivery with accurate CAPEX/spending

 

Key Relationships

Country Manager Country DTC Director Country Retail Operations team Country Finance SEA Marketplace EM Store Development team EM Marketplace team Partners/Suppliers/Landlords

 

Compliances

Observe global and local policies and procedures in all dealings; Support Hub/Cluster/Country changes and directions; Perform other tasks as may be assigned from time to time

 

Group Competencies:

Communication skills Planning and Organizing Stakeholder management Analysis and Problem Solving Learning and Self-Development Influencing skills

 

Functional Competencies

Strong analytical mindset - detail and numbers-oriented Interpersonal skills Excel/computer skills Industry (store development) know-how  Big picture thinking Process and system understanding

 

Professional background/ Experience

Strong communication skills Strong process and project management skills Ability to influence and drive consensus and solutions with cross functional teams Ability to write reports, business correspondence, Ability to speak, read and write in English fluently, additional language skills beneficial Ability to travel both domestic and internationally as needed

 

Industry Exposure: Preferably in apparel/ fashion/ sports/ FW or FMCG Retail

 

Education

University Degree/Diploma in Civil/Architectural Engineering 8 Years+ overall work experience in Retail projects Proficiency on MS Office Applications Excel, Word, Outlook and Power Point and Auto CAD++ Excellent command in oral and written English