The opportunity

The Reporting & Performance Management team is responsible for assisting the Head of Agency Strategic & Performance Management in driving work deliverables in relation to Management Reporting, Business Planning, Performance Management, Data Analytics and Campaign/Incentive Reporting to optimize the entire Agency Distribution Channel performance 

Responsibilities

Annual Business Plan:

Support the Reporting & Performance Management team in driving work deliverables in relation to the Annual Business Planning exercise.

Ensure accurate and timely delivery of Annual Business Plan.

Identify and understand key business drivers while providing insights of the drivers to the management to drive business decisions along with implementation plans.

Measure agency performance against the business targets via HAPA approach.

Campaign Reporting Management:

Own various Agency Sales Campaign/Incentive Reporting and provide periodic update on the campaign progress report.

Raise campaign payment memo, ensure approval is secured and payment disbursement in a timely manner.

Track and monitor post 13-month campaign clawback validation.

Manage campaign appeal where necessary.

Performance Management:

Effectively track, monitor and support in providing daily sales report, weekly sales meeting deck and Agency Division scorecard KPI.

Ensure accurate and timely provision of analyses, reports and presentations deck for management meetings, such as monthly insurance commentaries, BD2 Forecast, monthly EXCO meeting, monthly Business Review Meetings, Quarterly CEO Reports etc.

Provide regular insights and recommendations for improvement.

Work on reporting template enhancement and Power BI automation.

Risk Management:

Identify potential risks and develop robust strategies to mitigate risks associated with strategic projects and campaign reporting.

Ensure that risks are managed proactively to minimize their impact on the organization.

Innovation and Growth:

Foster a culture of continuous improvement and innovation within the agency.

Identify opportunities for process optimization and operational efficiency.

Implement best practices and industry standards in performance management.

Continuous Improvement:

Participate in various company-wide business initiatives as required. Follow up follow through any actions needed to improve organizational performance and competitiveness.

Stay informed about industry trends and best practices to ensure the organization remains at the forefront of the market.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Possess Bachelor degree in Mathematics, Statistics, Actuarial Science, Finance, Business, Economics or equivalent professional

3-5 years of relevant experience in the insurance industry with a proven track record of agency data performance management and demonstrated good working relationships in this field.

Understanding of business financials, with the ability to deliver results within financial parameters.

Strong analytical skills with the ability to interpret complex data and provide actionable insights.

Basic Power BI automation skills is an added advantage.

Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Proficiency in performance management, sales management, and communication.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement