Job Title:

Assistant Manager , Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

 

Role and key responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high performance deliveryIdentify performance related issues, develop an action plan for improvement and  implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies and procedures. Attend required manager development training

Promote CNX values- walk the talk and lead by example

Key skills and knowledge:

Associate's degree in related field with two to four years of relevant experience preferredHighly motivated individual with skills to develop and coach team members to achieve performance expectationsWork well under pressure and follow through on items to completionStrong communication skills, both written and verbalAbility to lead team members, multi-tasking, prioritization, and meeting timelines of  deliverablesAbility to mentor, coach and provide direction to team membersWillingness to work in a flexible schedule

Qualification :Graduate

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr

Language Requirements:

Time Type:

Full time2025-09-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents