Assistant Manager
Galaxy Hotel
Assistant Manager (Foot Hub) Position Summary The Assistant Manager - Foot Hub reports to Operations Manager - Foot Hub and responsible to carry out daily operational and duties to assure smooth operations and complete guest satisfaction in Foot Hub. Primary Responsibility Assist Operations Manager to manage Foot Hub daily operations including general reception duties to maintain high quality customer service Lead, motivate and develop a team of professional therapists and masseuses to operate efficiently, maximize sales and profits, and to provide the best foot reflexology experience to clients Coordinate and supervise training to therapists on foot reflexology treatments and operations Monitor staff performance, hold daily, weekly and monthly team meetings and handle manpower requirements of the Foot Hub Continuous evaluations of team productivity and review with team individually and group to ensure productivity level are achieved. Perform Staff Evaluation on regular basis with proposed action plans. Manage inventory, staff management and record keeping. Position Summary Primary Responsibility Requirements Possess a friendly personality and have a huge passion for foot reflexology Minimum 3 years work experience in a hotel Foot Hub or day Foot Hub environment Comprehensive knowledge of the Foot Hub operation and services Qualified therapist background with beauty/foot reflexology diplomas and professional training before would be an asset Fluent in Mandarin and Cantonese. English would be a plus Computer skills required. Microsoft Word, Excel, Outlook. Basic understanding of and ability to adopt a new Foot Hub management software Willing to work with flexible schedule involving shifts and weekends Presentable, sociable, proactive and responsible Self-motivated and able to work independently Have excellent people management abilities and multi-tasking capabilities. Strong organizational and communication skills A competent leader and a great team player
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