With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Manager, Claims

In this role, you will be responsible for the leading overall direction, coordination, and evaluation of the training and call quality team.

Responsibilities

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. May participate in interview processes; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Ability to review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines.

· Facilitates effective process/product/policy training (face-to-face classroom, virtual, blended) focusing on the learner/trainee experience and performance objective.

· Manages engagement during training sessions to ensure performance - tests for understanding, observes behavior and course corrects if necessary.

· Monitors and improves performance health of new hire on-boarding; refresher trainings; and cross-training.

· Regularly shares training reports in stipulated format with appropriate analysis and callouts. Prepares and shares supplementary training material/splashes/newsletters as required. Prepares and drives Process Knowledge and other relevant assessments

· Conduct coaching feedback for new hires/process’s bottom performers. Help them improve their process knowledge policy understanding

· Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure) by processing periodic set of transactions like a moderator

· Contribute towards the process of ‘define, update, innovate’ the training knowledge management frameworks to meet client expectations and raising the bar, continuously on Quality.

· Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators value adds

· Accountable for performance standards for the assigned set of New Hire Batch throughput benchmarks continuous improvement on knowledge related gaps in a weekly/monthly manner

Qualifications we seek in youMinimum Qualifications

· Public Speaking Skills large audience management abilities

· Excellent communication Interpersonal Skills

· Prior understanding exposure towards training process (classroom delivery, OJT Management reporting)

· Flexibility in working hours shifts

· Proficient on MS Office Tools ( Excel, Word, PowerPoint etc )

· High level of energy, drive, enthusiasm, initiative, and commitment

· Ability to collaborate with diverse stakeholders (including POCs/Stakeholders from the client side) to deliver collective results

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.