Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, Quality Assurance

Responsibilities
• Managing the end-to-end Quality, Training Policy (QTP) strategy and execution for the site(s)
• Responsible for the performance of the QTP Teams across site(s)
• Define and execute on standard documentation strategy for QTP function ensuring qualitative and quantitative metrics are defined for the success of each function
• Define and execute measurement strategies for functional scorecards within/ across site(s)
• Enable change management execution for routine changes across multiple regions
• Improve, align, and maintain processes across functional skills of quality, training, and policy center of excellence
• Provide recommendations to client for re-engineer existing processes which are broken or not delivering results for scaled review.
• Orchestrate cross-functional role within site(s) to aid business metric achievement
• Establish governance engagements across client groups to communicate execution strategy and provide progress
• Engage with client counterparts on regular frequency to drive partnership and collaboration
• Apply expertise to help clients develop strategies for change leadership, stakeholder engagement, and driving adoption. 
• Contribute to practice development initiatives around methodologies, tools, and emerging change techniques.
Qualifications we seek in you
Minimum Qualifications / Skills
• Strong communication, collaboration, and team leadership abilities.
• Bachelor's degree required; Advanced degree preferred.
• Lean Six Sigma Certification is a plus
• Experience identifying and implementing process improvement opportunities within enabling functions to drive business outcomes
• Experience in any process improvement framework or process maturity models in design and execution

Preferred Qualifications/ Skills
• Experience managing a team within the contact center or similar industry;
• Experience delivering change management initiativess.
• Demonstrated ability to build effective client relationships and become a trusted advisor.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.