Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager – RPA for Operations (Generalist)

This role will be responsible for Compliance Reporting.

Responsibilities

Review analyze data sets in google sheets

Create reports in looker studio

Review CS tool activities logs

Generate value add insights/observations for process improvement

Review Superset and identify the potential threat/issues.

Highlight any suspicious or major findings in real-time basis in the analyzed data

Communicate issues to management

All the activities should be thoroughly checked audited.

Generate value add insights

Qualifications we seek in you

Minimum Qualifications / Skills

Experience in working in Google sheet/Looker Studio

Zendesk basic functioning

Auditing/Compliance Experience

Preferred Qualifications/ Skills

Excellent judgment and the ability to make tough calls in ambiguous situations

An empathetic approach to dealing with sensitive Trust Safety concerns

An eye for detail

Good verbal and written communication skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.