There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:The Assistant Manager of Inflight Administration role will serve a critical role in the efficiency of the Flight Attendant Support Team (FAST). They will be primary point of contact with our offshore service center team and ensure that they meet the needs of United’s Flight Attendants. The Assistant Manager will be the subject matter expert on FAST’s business and will use that knowledge to maintain our operating procedures. They will also serve as coach and mentor to more junior members of the FAST team.
Provide oversight and management of offshore vendor, including setup of new agents, training throughput and efficiency, and performance against operational and quality goalsMaintain and execute FAST training portfolio for offshore vendor and CSC teams. Ensure team’s Knowledge Base is relevant, accurate and currentTake a lead role in executing large-scale projects and investigationsLead, coach, and mentor junior members of the FAST teamServe as subject matter expert on FAST policies and procedures. Participate in escalations, adjustments, and other work as the need arises.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:The Assistant Manager of Inflight Administration role will serve a critical role in the efficiency of the Flight Attendant Support Team (FAST). They will be primary point of contact with our offshore service center team and ensure that they meet the needs of United’s Flight Attendants. The Assistant Manager will be the subject matter expert on FAST’s business and will use that knowledge to maintain our operating procedures. They will also serve as coach and mentor to more junior members of the FAST team.
Provide oversight and management of offshore vendor, including setup of new agents, training throughput and efficiency, and performance against operational and quality goalsMaintain and execute FAST training portfolio for offshore vendor and CSC teams. Ensure team’s Knowledge Base is relevant, accurate and currentTake a lead role in executing large-scale projects and investigationsLead, coach, and mentor junior members of the FAST teamServe as subject matter expert on FAST policies and procedures. Participate in escalations, adjustments, and other work as the need arises.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table
What’s needed to succeed (Minimum Qualifications):High school diploma or equivalent experienceBusiness, Management, Operations or Finance2 - 3 years of previous Inflight experience or equivalent work experience2 - 3 experience influencing a team or vendor with strong Inflight knowledge of processes and proceduresExtensive knowledge of Flight Attendant Support Team (FAST) policies and proceduresExtensive knowledge of United AFAs JCBAMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeTraining delivery experienceInstructional design and/or delivery experiencePeople leadership experienceWhat’s needed to succeed (Minimum Qualifications):High school diploma or equivalent experienceBusiness, Management, Operations or Finance2 - 3 years of previous Inflight experience or equivalent work experience2 - 3 experience influencing a team or vendor with strong Inflight knowledge of processes and proceduresExtensive knowledge of Flight Attendant Support Team (FAST) policies and proceduresExtensive knowledge of United AFAs JCBAMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeTraining delivery experienceInstructional design and/or delivery experiencePeople leadership experience