Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding the performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales. **Duties and Responsibilities of the Position:** + Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes. + May perform a variety of customer service, warehouse, and office administration duties as necessary. + Assist with developing business relationships with key customers within the store coverage area. + Advise customers on product selection, pricing, and sales volume and continues to build customer relations. + Provide feedback to management regarding staff performance evaluations. + Responsible for the overall operations concerning freight, shrink, margins, and overtime. + Address and resolve operational issues, conflicts, and challenges that may arise within the team. + Ensure associates follow standard safety procedures to comply with corporate safety program standards. + May assume management responsibilities in the absence of the Manager. + Perform other duties as needed. **Required Experience and Education:** + Bachelor’s degree in a related field preferred. + 6-8 years relevant experience OR equivalent combination of education and experience. + 1-3 years of management experience. **Competencies:** + Requires specialized depth and/or breadth of expertise in own job discipline or field. + Focused on and responsible for their team's productivity and collective impact. + Excellent communication, problem-solving, and organizational skills. + Able to multitask, prioritize, delegate, and manage time effectively. + High level of integrity and discretion in handling sensitive and confidential data. + Proficient in using Microsoft Office Suite products. + Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once. + A high degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures. **Other Pertinent Job Information:** + This role will be responsible for direct reports. + The ability to lift 50 pounds regularly. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. **Job Type** Sales Jobs **Req ID** 81777