Objectives of the Position

Based on Defined Account Strategy, execute the Sales & Engineering process and the Engineering specific implementation of the business unit strategy at the customer interfaceDevelop lasting customer relationships to identify business trends in and beyond the customer scope while Enabling cross-business collaboration and synergies to maximize BASF value

 

Main Tasks

General :

Regular customer visits to make long term relationships by providing best technical support, collection of information on new projects, promote new applications and track competitor activities. Promotion of Cellasto NVH products by replacement competing & low cost materials.Analyze customer product designs & specifications, understand design changes and provide technical proposals/ideas / solutions after doing simulations & submit design proposals.  Responsibility for complete project management from RFQ generation to SOP and technical support till EOPCustomer complaints management by analysing and understanding failure modes and providing countermeasure solutions.   

 

Strategic :

Proactively pursue new applications, promoting Cellasto full material portfolio against competing low cost materials by conducting technical seminars at customer endCollaborate with team for nomination of the business / projects. Take full responsibility for managing nominated projects till SOP. Represent Cellasto in Team Automotive India and actively participate to promote Cellasto applications

 

Operational:

1. Ensure customer support by:

Assessing customer RFQs inputs, requirements and meeting Development timelinesDesign, analyze and develop Cellasto parts to meet customer requirements.Understand and propose VAVE designs if feasible

 

2. Ensure Project Management by:

Co-ordination between customer, internal team(Sales, Quality Control, SCM, Quality Management, Operations) and group companies for all product development activities till SOPIssuing proto sample orders and order follow up to meet the customer schedulesIssuing testing orders, prepare and submit test reports and follow up for successful completion of part validation tests as per agreed timeline with customerUpdate CDB documentations with 100% hygieneValidation report preparation and final submission to customer. Follow up with customer for report approval & PSW releaseRecord all project documents as per APQP / IATF16949 and BASF guidelines until and upload on CDB

 

3. Customer complaint management

Analyze and understand the failure modes; Cascade the information within CFT and initiate countermeasure actionsEnsure part design change and validation as a part of countermeasure action, if applicableInitiate change management process internally and at customer end, if requiredSubmit the action plan (in 8D format) to customerFollow up for all action items, monitor improvement outcome and information sharing with customerCoordination with group companies for Cellasto Project Management activitiesBe part of GKAM/RKAM and support Global teams with India inputs as well get support for India projectsRegular customer visits and collection of information related to new projects, competitors’ activities etc and support to create strategies accordingly. Customer Mapping, understand the organization map for key OEM’s & Tier I’s in India/Global and prepare decision making matrix and develop strategy accordingly Support Sales & Engineering function activities for customer Audits by documentation preparation, coordination with other functions for successful Audit.Support activities to improve plant operational performance by designing right product first time, rejection rate reduction activities etc.

 

4. GKAM Technical Support

Be part of all technical development projects of Cellasto in GKAM Participate and Support in RFI / RFQs analysis, support in solution design to Project LeaderSupport in Testing & development activities at plant for Global projects as and when requiredTeam work with all GKAM colleagues for successful project management and Start of production

 

Required Competencies:

Technical skills of design of automotive parts Knowledge of Automotive product development process, documentations & customer requirementsExcellent communication skillsCustomer focus and Collaborate for achievementEntrepreneurial drive and Innovation focus

 

Minimum Education and Qualification Required for the Position

Education: Bachelor of Engineering & CAD/CAM CertificationsWorking Experience:  6-10 Years of hands on experience in Automotive TIER-I / TIER-II company Technical & Professional Knowledge: Designing of Automotive components & Project Management