Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of AM, Collections
We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.
Responsibilities
In this role, you will be responsible for all the activities related to Order to Cash domain.
• Managing the team of 15-20 employees, managing team staffing, Partner management
• Drive performance for all team members
• Identify training gaps, mentor your team
• Making sure the team meets all SLAs for the process
• Manage critical accounts for the team This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration.
• Ability to handle, trouble shoot, and resolve recurring or occasional bottlenecks
• Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
• Receive notification for reimbursement and perform acceptability analysis within threshold
• Take Supervisory make customer concern calls
• Attend cash calls with clients, discuss accounts where help is needed
Qualifications
Minimum qualifications
• Any Graduation
• Team leading experience
Preferred qualifications
• Builds and maintain effective customer / client relationships.
• Advance Excel skills and analytical thinking skills.
• Problem-solving skills.
• Continuous improvement background a plus.
• Well organized and attention to details.
• Cultural awareness and interpersonal skills
• Ability to work under pressure with solution focus approach
• Ability to learn ERP systems
• Good analytical and problem-solving skills
• Excellent MS Office skills including MS Excel
• Good conceptual knowledge and experience in tax activities preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.