Role Introduction

Reports to: Head of Planning and Business Improvement

This role is part of a global team in our Customer Care Department dedicated to providing peace of mind and building lifetime relationships through world class customer care.

As the Assistant Manager of Customer Care Communication and Engagement, you will develop and implement strategies to enhance communication and engagement, ensuring alignment and involvement among employees across our global network.

Your responsibilities will include crafting communications and organizing events, such as town halls. Additionally, you will play a key role in the change management process by supporting departmental transformation, leading discrete projects, and providing communication support for major initiatives.

Your engagement initiatives will enhance employee alignment and experience, ultimately influencing customer satisfaction and achieving our business goals.

Key Responsibilities
Develop campaigns, content, and collateral to support varied communications objectives for CCD’s employee groups globally, including outsourced business partnersDevelop departmental strategies for effective two-way communication with a diverse, changing employee group, particularly remote and part-time workersSupport major transformational programs, including the move towards a "one stop shop" business model, with communications to ensure employee understanding and backingCollaborate with colleagues and project teams to design and enhance communications and engagement initiativesCreate diverse content including newsletters, articles, emails, presentations, and Q&AsOrganize events like townhalls for real-time, two-way communication between management and frontline staffProvide project support across various internal programs and manage communication timelines and deliverablesCollaborate with agencies or vendors as needed and identify effective ways to engage target audiences through existing or new channelsStay updated on internal communications trends, technologies, and innovations while planning employee engagement programsSupport corporate employee engagement and recognition initiatives, evaluating events against clear objectives and metricsRequirements
Bachelor's degree in Communications, Journalism, Marketing, or related Business fieldStrong written skills in English and ChineseAdvanced communication & writing skills3-5 years’ relevant experience in a communications roleInternal communications experience advantageousSocial media management/development and communications technology proficiencyProject management experienceTechnical depth developing tools and content across various digital communications channels including mobile, social, app, SharePoint, videography advantageousHuman-centered/user experience design experience advantageousStrong organizational, multi-tasking, and time-management skillsPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

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