**Main Tasks** + Perform Sales and Delivery Order Management tasks + Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking + Support Credit Management, Billing and Accounts Receivable Follow-up + Manage Master Data maintenance process to ensure effective order management + Handle customer complaints via Non-conformance Management (NCM) system + Actively communicate status, investigation results, corrective actions to customer + Support implementation of business rules related to customer order management process + Provide order status report and track customer orders, transactional report creation & circulation and timely following up for documentation + Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team + Capture market intelligence from daily interactions with customers & share with the business as appropriate **Personal Competencies:** + Demonstrate Customer Focus + Collaborate for Achievement + Communicate Effectively **Functional / Technical Competencies:** + Well versed with SAP OTC processes + Good understanding of the products / services of relevant business segments + Good knowledge of the business processes + Service Excellence Competencies