Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and proceduresManage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the departmentEffectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is providedReview guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessaryInitiates the implementation of new Front Office Standards Procedures in keeping with brand directionConduct development and performance reviews, identifying key personnel for further development and structured career pathPerform adhoc job tasks assigned by the hotel managementEnsure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and proceduresManage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the departmentEffectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is providedReview guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessaryInitiates the implementation of new Front Office Standards Procedures in keeping with brand directionConduct development and performance reviews, identifying key personnel for further development and structured career pathPerform adhoc job tasks assigned by the hotel managementMinimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industryFamiliar withOpera SystemExcellent command of spoken English and PutonghuaGood training skills and communications skillsMinimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industryFamiliar withOpera SystemExcellent command of spoken English and PutonghuaGood training skills and communications skills