· Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures that Front Office employees provide excellent service to internal customers as appropriate.

· Ensures that targets set for customer satisfaction survey scores are achieved.

· Personally greets and checks-in VIP and Long Stay guests.

· Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information.

· Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Personally andfrequently verify that guests are receiving the best possible service during check-in and check-out.

· Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.

· Maintains positive guest and colleague interactions with good working relationships.

· Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.

· Co-ordinates VIP movements with relevant Departments as advised.

· Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures that Front Office employees provide excellent service to internal customers as appropriate.

· Ensures that targets set for customer satisfaction survey scores are achieved.

· Personally greets and checks-in VIP and Long Stay guests.

· Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information.

· Assists to implement consistent guest recognition programmes and maintains a relevant guest history database.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Personally andfrequently verify that guests are receiving the best possible service during check-in and check-out.

· Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.

· Maintains positive guest and colleague interactions with good working relationships.

· Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.

· Co-ordinates VIP movements with relevant Departments as advised.

Graduation/Diploma

Graduation/Diploma