Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
10 hours ago
Assistant Manager FX Specialist

Some careers grow faster than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In Wealth and Personal Banking , we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help ourcustomers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the Wealth and Personal Banking strategy, providing strategicadvice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together aunited retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data andAnalytics, Business Architecture, Sustainability and Inclusion for Wealth and Personal Banking

We are currently seeking an experienced professional to join this team in the role ofAssistant Manager, FX Specialist.

Principal Responsibilities:

Contribute to WPB’s FX and DCI revenueMaintain high customer retention rate for FX and DCIContribute to the sales management process of FX and DCITo increase customers’ engagement by conducting sales call via phoneManage branches’ queries and issues relating the FX and DCI i.e. market update.Engage customers on FX and DCI opportunitiesTo perform DCI rollover and first party FX transactions.To train, coach and guide sales staff in cash FX and DCITo conduct regular updates to sales staff via teleconference or face to faceTo support the branches to achieve sales targetTo engage sales staff branch management to increase FX and DCI transactionsOperational risk accountabilityEnsure delivery of consistent and high standard of product and services through active interface with GM and WPB sales teamMaintain HSBC internal control standard and observe Group Compliance policy
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