· Meets and greets all guests, assists with registration, and escorts guests to room.

· Ensures the strict control of room keys.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Embraces all Touches of Hyatt and the Rooms Top 20.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Prepares welcome cards and keys for arrival FIT guests.

· Ensures accurate knowledge of hotels and the tourism in Goa.

· Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

· Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

· Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Supports and embraces the spirit working through teams.

· Ensures that all guest details are entered correctly in accordance with the principles of clean data.

· Ensures the Front Office Lounge is kept clean and tidy at all times.

· Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

· Meets and greets all guests, assists with registration, and escorts guests to room.

· Ensures the strict control of room keys.

· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

· Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Embraces all Touches of Hyatt and the Rooms Top 20.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Prepares welcome cards and keys for arrival FIT guests.

· Ensures accurate knowledge of hotels and the tourism in Goa.

· Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

· Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

· Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Supports and embraces the spirit working through teams.

· Ensures that all guest details are entered correctly in accordance with the principles of clean data.

· Ensures the Front Office Lounge is kept clean and tidy at all times.

· Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

Graduation

Graduation