Responsibilities

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·         To maintain a high customer service focus by approaching your job with the customers always in mind.

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·         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

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·         To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

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·         To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

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·         To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

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·         To maintain an environment that promotes flair, creativity and consistency in the quality of cleanliness, hygiene and presentation.

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·         To ensure that all Housekeeping standards, polices and guidelines are followed. 

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Supervisory Responsibilities

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·         Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.

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·         Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.

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·         Recruitment and Performance Appraisal/ Management of the staff in the department

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·         Develop & Implement the annual plan, linking the department’s objectives to the unit’s overall strategy.

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Operational Responsibilities

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·         Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.

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·         Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.

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·         Efficiently manage the inventory of supplies, linen and equipment

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·         Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies

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·         Ensure through regular monitoring of Qualtrics and constant guest feedback, prompt, efficient and accurate service to all guests.

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·         Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

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·         Monitor productivity standards and Schedule staff in order to optimize manpower

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·         Review the monthly business/occupancy reports and develop a work plan.

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·         Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc)

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·         Co-ordinate with the Front Office on releasing of rooms and special guest requests

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·         Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc

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·         Develop departmental trainers in association with the training department & oversee all the training activities within the department.

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·         Address any grievance and counseling issues among the department staff. Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.

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·         Identify key communities, plan various initiatives and co-ordinate the support activities

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                           Knowledge/Skills

\n\nThorough knowledge of modern housekeeping techniques and the latest in cleaning, technology, hygiene & safety standards.
Knowledge of various chemicals and cleaning equipment’s.\nInventory management & Budgeting\nWorking knowledge of MS Office\nKnowledge of basics textiles, fabrics and interior design\nKnowledge of floriculture, horticulture and landscaping\n

What are we looking for?

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An Assistant Manager Housekeeping serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nHousekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity\nHigh level of commercial awareness and cost control capabilities\nExcellent leadership, interpersonal and communication skills\nCommitted to delivering high levels of customer service\nAbility to work under pressure\nHigh level of IT proficiency\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nFamiliar with Property Management Systems\nExperience managing a department and Profit and Loss account\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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