Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager, HRO (People Partners Specialists)
Responsibilities
• Perform review administrative activities across Hire-to-retire process including but not limiting to:
o Managing Tier 0 – self-service and knowledge articles
o Providing Tier 1 support (global) - proactively resolve employee issues or questions on first point of contact, reduce escalations and minimize repeat calls/contacts
o Providing Tier 2 support (global and local)
o Providing response to employee queries – via telephony, chat, email case management tool
o Perform transactions on HRIS – employee data changes, terminations, org data changes, reporting, compensation changes, etc.
o Generating documents/offers/paperwork according to the case/ticket
o Responding to employee / candidate queries
o Manage cases on the case management tool
o Coordinate with multiple third parties and vendors
o Validate data correctness and approvals as per case/ticket
• Ensure adherence to SLA’s as agreed for the respective process
• Responsible for diving process governance of bigger countries (in a global scope) by working closely with client POCs
• Provide support on complex queries, that cannot be resolved by Tier 1 team
• Work closely with quality team in identification and implementation of improvement ideas
• Review process performance and report out performance dashboards on a regular basis with respective client stakeholders
• Monitor and resolve day to day issues escalations, if any, by coordinating with different stakeholders
• Work closely with client process owners to ensure that any process changes / updates are communicated to the team members
• Provide coaching, mentoring upskilling junior team members
• Generate required reports (standard / adhoc) from HRIS and other HR systems
• Track, analyze and report trends in key HR metrics
• Must understand basic HR concepts in HR Planning and OPs.
• Understand complexities of data preparation/data modelling necessary for the visualization purpose.

Qualifications we seek in you
• Bachelor’s / Master’s degree or equivalent education
• Relevant experience in leading HR shared services/Operations driving transformation
• Experience in ServiceNow or similar case management tool
• Experience in Oracle or similar HCM
• Have superior customer service skills
• Demonstrated competence in managing queries for various HR functional areas like Talent Acquisition, Onboarding, Employee Lifecycle management, Time Attendance, Payroll, Talent development, Compensation Benefits processes
• Comfortable and thrive in an ambiguous, high growth, fast paced environment
• Outstanding interpersonal and communication skills
• Demonstrated credibility and integrity in communications to ensure information flows both upward and downward
Preferred qualifications
• MBA/External Certifications from recognized institutes is an advantage
• Ability to thrive in an unstructured environment and work independently
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to work at all levels of the HR “stack” - Strategic, operational, and tactical

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.