At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

- Managing and coordinating various activities within the agency to ensure smooth operations.
- Assists department heads/supervisor in maintaining a smooth, effective, and efficient daily operations of Agency and liaise with other functions for implementation of initiatives and projects.
- Provides all-round and comprehensive operational support to agents.

Agency Management (70%)

Managing and coordinating various activities within the agency to ensure smooth operations such as MOC.Identifying areas for efficiency and effectiveness improvements in operational processes.Development and implementation of SOPs for the agency's operations.Identifying and mitigating risks that could impact the agency's operations.Assists department supervisor in identifying and providing all-round and comprehensive support and services for agents related to agents’ rewards, recognition and incentive.Facilitating effective communication within the agency and with external stakeholders to ensure alignment and clarity on goals and priorities.Attend cross-departmental meetings, working groups and briefings that are related to agency business.  Participates in a range of activities related to agent services and to comply with the AIA guidelines; (e.g social media marketing and compliance)Handles and processes agent’ requests and enquiries effectively and efficiently; and to ensure timely delivery of services by meeting departmental benchmarksPrepares regular tracker/reports on agency activities to department head for review

Other responsibilities (30%)

Performs other responsibilities and duties periodically assigned by supervisors in order to meet operational and / or other requirementsManage other projects initiated by AIA Group that are part of Agency Operations such as Digitalization

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.