At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Lead to Initiate policy servicing process flow
• Implment Standard Operation Procedure of policy servicing
• Monitor and daily servicing cases
• Continuous improvement mindset on servicing process
• Lead backend system testing
• Creative and Interactive

Primary Responsibilities include among others:

Initiate, update and implement Standard Operation Procedure of policy servicing processHandle daily (online/offline) policy servicing requests with predefined Turnaround TimeArrange meetings with other departments, collect operational information and record/distribute related minutes.Ready to provide service training to across all functional divisions/department if necessaryCreate servicing report of daily performance .Participate and assist to ensure team achieve KPI targets and team performanceProvide necessary monthly servicing reports and other ad hoc requests report.Follow up on the issues with cross functional team for servicing request and complaint handling.Escalate necessary complaints to business owners for action requiredShare information timely with the member care teamLeading system testing and create test case scenario for better service flow and deliver best experience to customersFollow up service failures for fast recovery and closure of issuesLead to continuous improvement of Member Care Service Team by contributing for evolution of basic activities and identifying the different areas of improvementCustomer data extraction by doing clear cut data analysisTo identify development and training needs of the talents if required.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.